Underwoods Fine Jewellers

Reviews of Underwoods Fine Jewellers

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  Karen P Added April 29, 2023

  ★ ☆ ☆ ☆ ☆
  We have had quite a bit of work done by this store. My mother had a bracelet she wanted to sell, paid for the appraisal and agreed with the sale price. They had the bracelet for months when they rang me (mum lives interstate) and said they can't sell it because it was not a gold bracelet. Strike 1
  Had a family heirloom reset in princess cut, main diamond in the centre and 13 stones surrounding the main. I specifically said for them to take their time and get it right as there was beautiful filigree underneath. When I got it back there were only 12 stones surrounding the centre stone, I still for the life of me do not know how they missed the last diamond. The ruined the filigree and when I spoke to them about it they said they couldn't do anything because they didn't have a photo of the filigree. Strike 2
  I recently returned from my mother's with a ring Underwoods made for her that she rarely wore and I dropped once and it started rattling. I went in and asked for them to fix the rattle, the sales assistant was great, she was from the North Lakes store, and said she'll see if she could just take it to the workshop to quickly get the easy fix. There was a backlog so she recommended I come back in 3 weeks, no problem. I went back in and was told that I would have to spend $80 for them to fix the rattle. We have spent thousands of dollars on our own jewellery there and had to pay $80 because I dropped the ring ONCE. Yet the North Lakes staff wasn't going to charge me. Strike 3
  We are taking our business elsewhere.
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  kristie middleton Added April 13, 2023

  ★ ☆ ☆ ☆ ☆
  Can not believe this place customer service is terrible I will never ever return to this shop my friend came in you have ruined her rings seriously taking you to the news papers you can not be doing this someone personal jewerly wow
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  Les Goodall Added April 10, 2023

  ★ ★ ★ ★ ★
  I took a wedding ring to the Sunshine Plaza store to be resized last week while we were visiting for a few days express service was available at a very reasonable price and had a text message that afternoon to say it was done and ready to be picked up.
  All i can say is that i was offered excellent and friendly service at a very fair price thanks ladies.
  Cheers Les Goodall
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  chris Brooke Added April 05, 2023

  ★ ☆ ☆ ☆ ☆
  Underwood delivers underwhelming service. The manager is both rude and severely incompetent of listening to and facilitating the needs of her customers. She is incredibly rude and throws her toys out of the cot when she fails to understand basic customer service fundamentals. No need to post specifics here of the interaction that we experienced today, however, more then willing to speak to someone from Underwood if they care enough to reach out. Thanks again for ruining my wife's Christmas surprise and we will be taking our business to Vera at the jewellers down the road.

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